EXCHANGE, RETURNS & REFUNDS POLICY
We stand by the quality of products we create. If you are not satisfied with your product, we will definitely make things right for you. We have both exchange and return (store credit and money back) options available.
1) RAISE REQUEST WITHIN 15 DAYS
You must raise a return or exchange request by emailing us at email@example.com within 15 days of receiving your parcel. Based on eligibility, either your parcel must be shipped by you or a reverse pickup will be taking place within 7 days of receiving the request.
2) REVERSE PICKUP OR SELF-COURIER
A] REVERSE PICK UP: We provide reverse pick up in most city pin codes. In this case the parcel reaches back to us within 10-15 days owing to courier company policy. In case reverse pick-up is not done for any reason within 7 days of raising request (owing to courier company delay or any other reason) please email us at firstname.lastname@example.org
B] SELF-COURIER: In case reverse pick up is not availablle at your pin code – you would need to courier back the parcel to us. You may ship the parcel to the closest location to you. Our return Addresses are as below:
- Akrobon USA : Akrobon, 9501, Vista Colina, Dr Bakersfield, California 93306.
- Akrobon UK : Akrobon 30, Musters Road, NG2 7PL Nottingham, UK.
- Akrobon India: Akrobon, Suite 410, Golden Plaza, 97/99 Dhanji Street, Mumbai-400003.
Please ensure below when returning parcels -
1) Ensure your order number, name, and phone number are clearly mentioned on the parcel
2) We also request you to note and share tracking ID with us. Please make sure to obtain proof of postage (with tracking information) so that we may track it.
3) To be eligible for a return/exchange, the product must be unused and in the same condition that you received it in. It must also be in its original packaging with tags intact.
Once your return parcel is received via reverse pick-up or self-courier and inspected by our quality control team, we will process your return. In case of an approved return, amount will be refunded back to your original payment mode. In case of exchange, the exchange item will be sent out to you.
3) RETURN OPTIONS
- EXCHANGE: Once your return parcel is received via reverse pick-up or self-courier and inspected by our quality control team, the exchange product requested by customer will be sent out. The customer can also opt for a store credit to utilize for purchase.
- RETURNS: We provide full credit back to your original Payment Mode when you return a product. All branded products, unless specifically stated, are eligible for a 15 Day 100% Money Back Guarantee. The Full credit will be issued only after we receive back the product and validate the return.
Please note we may deduct a shipping fee for orders where returns are found invalid or inconsistent with standard return procedures.
NOTE: Although we work towards a Zero error policy, we take full responsibility of products received by you having a manufacturing defect. Hence, in such cases FULL REFUND including any shipping costs borne by customer will be refunded by us
In order to request a return please reach out to us via email on email@example.com